Policies

 

weights and measures

The ingredients I use in my soaps are all meticulously weighed on a certified, legal-to-trade scale. Soap loaves are sliced with a specialized, multi-bar cutter.  However, due to the inherent nature of handcrafting, not all bars of soap from the same batch will weigh or look exactly the same or measure out to the same size.  Therefore, in fairness to everyone,  all soaps are priced according to the individual item with the lowest weight in its batch.  


shipping

 Orders received will be shipped within 4 business days. It will take anywhere from 2 to 5 business days to reach you via USPS.  If you'd like to have your order shipped with a specific carrier please contact me via phone to make the appropriate changes to your order. This could result in additional shipping charges.           

It is very important that you provide the correct shipping address.  If you  don't and your order must be re-shipped, you will be responsible for additional shipping charges.  


returns

 
 
 
 
 
 
 

payments

Due to the type of products I sell I do not accept returns or make exchanges. Once these products leave my facility I have no control over their level of purity or sanitation.  Therefore they can't be restocked into my inventory.  So please make sure you double-check your order before submitting it. While I strive to create soaps to delight the senses, I cannot  be responsible if you do not like the color, scent, texture, etc. of these products once you receive them.  

If you receive  your package and it is obviously damaged, please refuse delivery and contact the shipper within 72 hours to make a claim. If you receive your order and the products are damaged inside the box or packaging, please notify me and the shipper within 72 hours to make a claim. Please keep all packing materials and products intact, in the box until further instruction is given. You may need these items to remain in the same condition you received them in order to prove damage to the shipping company.       

If I send you the wrong soaps, please notify me within 72 hours. I will make every effort to ensure you receive the correct items or a mutually agreed upon alternative.   

Hestland Gård Soap processes credit card payments through a secure online server through PayPal and Stripe. We do not accept personal checks, money orders, or wire transfers. If you are picking your order up locally we accept payment in the form of cash, credit, or debit card.